1. Information We Collect
When you use Rosie AI Family Assistant, we collect information that you provide directly to us and information that is automatically collected through your use of the Service.
Information You Provide:
- Account information (name, email, phone number)
- Family member information and relationships
- Calendar events and scheduling data
- Reminders and task information
- Messages and communications sent to Rosie
- Family preferences and stored memories
SMS Communications:
- Phone numbers used for SMS messaging
- SMS message content and history
- Opt-in/opt-out preferences and timestamps
- Message delivery status and engagement data
Automatically Collected Information:
- Usage data and interaction patterns
- Device information and technical data
- Log data and error reports
2. How We Use Your Information
We use the information we collect to:
- Provide and improve the Rosie AI Family Assistant service
- Manage your family calendar and scheduling
- Send reminders and notifications
- Store and recall family information and preferences
- Integrate with authorized third-party services (Google Calendar, Gmail)
- Process payments and manage subscriptions
- Communicate with you about the Service
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With trusted third parties who assist in operating our Service (payment processing, hosting, analytics)
- Third-Party Integrations: With services you choose to connect (Google Calendar, Gmail) according to your authorization
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of our users or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Phone Number Protection:
We explicitly DO NOT share, sell, or rent your phone number with third parties for marketing purposes. Phone numbers are shared only with:
- SMS delivery providers (e.g., Twilio) for message transmission
- Telecommunications carriers as required for message delivery
- Law enforcement when legally required
4. Third-Party Integrations
Rosie integrates with third-party services like Google Calendar and Gmail when you authorize these connections. Your use of these integrations is governed by:
- The privacy policies of those third-party services
- The permissions you grant during authorization
- Our commitment to use only the minimum access necessary for functionality
You can revoke these integrations at any time through your account settings or the third-party service directly.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure data storage and backup procedures
SMS Security Measures:
- Secure transmission protocols for all SMS communications
- Encryption of stored phone numbers and message content
- Regular audits of SMS delivery partners' security practices
- Immediate notification if any SMS-related data breach occurs
6. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account data: Retained while your account is active and for a reasonable period after deletion
- Family information: Retained as part of your active family profile
- Calendar and reminder data: Retained according to your preferences and usage patterns
- Communication logs: Retained for service improvement and support purposes
7. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from promotional communications
- Account Control: Manage your family information and preferences through the Service
SMS-Specific Rights:
- Opt-Out: Text STOP at any time to immediately cease all SMS communications
- Help: Text HELP to receive support information
- Frequency Control: Manage message frequency through your account settings
- Number Portability: Update or change your phone number while maintaining your account
- Message History: Request a copy of your SMS communication history
8. Children's Privacy
Our Service is designed for family use and may include information about children as part of family management. We do not knowingly collect personal information directly from children under 13 without parental consent. Parents and guardians are responsible for supervising their children's use of the Service.
SMS and Children:
SMS services are only available to users 18 years or older. Parents/guardians who register family accounts are responsible for any SMS communications related to minor family members. We do not send marketing messages directly to minors.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and, where appropriate, through other communication channels.
11. SMS/Text Messaging Privacy
a. SMS Data Collection and Use
When you opt-in to receive SMS messages from Rosie:
- We collect and store your mobile phone number
- We maintain records of your consent and opt-in method
- We track message history for service delivery and support
- We never sell or rent your phone number to third parties
b. SMS Opt-In and Consent Records
We maintain detailed records of:
- When and how you provided consent to receive messages
- The specific consent language you agreed to
- Any modifications to your messaging preferences
- Opt-out requests and confirmations
c. SMS Service Providers
We work with telecommunications carriers and SMS service providers (such as Twilio) to deliver messages. These providers have access to phone numbers and message content only as necessary to deliver the Service and are bound by strict confidentiality agreements.
d. Marketing Use Prohibition
Your phone number will NEVER be:
- Sold to third parties
- Used for marketing unrelated to Rosie AI services
- Shared with partners for their promotional purposes
- Used for any purpose other than providing the family assistant service you requested
12. Mobile Carriers and Network Operators
Your mobile carrier (AT&T, Verizon, T-Mobile, etc.) is not affiliated with Rosie AI and is not responsible for our SMS messaging service. Carriers may have access to message metadata for delivery purposes but do not control or have access to your Rosie account information. Message delivery is subject to carrier network availability and policies.
13. TCPA and Regulatory Compliance
We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable regulations regarding electronic communications. We maintain:
- Detailed consent records for all SMS recipients
- Do-Not-Call registry compliance procedures
- Immediate honor of opt-out requests
- Clear identification in all messages
14. Data Breach Notification
In the event of a data breach affecting your personal information, including phone numbers, we will:
- Notify you within 72 hours of discovery
- Provide details about what information was affected
- Offer guidance on protective measures you can take
- Cooperate with relevant authorities
15. A2P 10DLC Registration
We maintain registration with The Campaign Registry for A2P 10DLC messaging compliance. This registration ensures our messaging practices meet industry standards for consent, content, and delivery practices.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the Service or at our designated privacy contact channels.